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Identity Guard® Reviews

Good: 3/3 Monitoring, Great Basic Package
Bad: No Assigned Attorneys
Average User Score
Out of 196 User Ratings
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Identity Guard® was created almost 15 years ago by Intersections Inc., a company renowned for its solutions on identity theft. Identity Guard® was created to provide the same identity theft solutions that its parent company previously provided to major financial institutions only. Since its creation in 1996 intersections has protected over 36 million customers.


The Good

Identity Guard® has received glowing reviews for its services and the features included in its plans. It has three different plans: Essentials, Total Protection and Platinum. The Identity Guard® Essentials includes key features that help to protect your identity including ID Verification alerts, SSN monitoring as well as an identity theft insurance of $1 million.**

  • Social Security Number Monitoring
  • ID Verification Alerts
  • Online “Black Market” Monitoring
  • Account Takeover Alerts
  • Lost Wallet Protection
  • Identity Theft Victim Assistance
  • ID Vault Password Protection
  • $1 Million Identity Theft Insurance



The package that provides additional features giving you more value for your money is the Identity Guard® Total Protection®. This Plan gives you everything in Essentials plus:

  • Address change monitoring
  • Quarterly Credit Report Updates
  • 3-Bureau Monitoring
  • 3-Bureau Credit Analyzer
  • Credit Scores*
  • Credit Scores Updates
  • Account Access Via an App on your Mobile
  • Public Record Monitoring
  • PC Antivirus Software to help you Clean your Computer
  • PC Software for Keyboard Encryption


These features are similar with those provided in the Platinum plan with the exception of the number of credit report and scores, which are updated monthly. Identity Guard’s monitoring capabilities are top notch because of their correspondence with all three bureaus of credit. Most of the features above are focused on protection instead of recovery. However there is some recovery assistance and an insurance of $1 million. The company’s customer service lines are open 15 hours on weekdays and 9 on Saturdays to provide assistance. It also keeps your identifying information protected as well as your online transactions and provides an internet security suite that you install on your computer to give you protection from key-logging.


The Bad

The company’s protection services are first-class and invest in the three aspects that keep you safe from identity theft: monitoring, protection and recovery. It is however lacking in a few areas. For example Identity Guard does not set fraud alerts with the bureaus which would lessen the chances of a successful identity theft because creditors verify with you before extending credit. The parent company has had complaints filed against it some of which had something to do with billing issues. It has managed to resolve these issues and endeavors to maintain its shining resume.


The Bottom Line

All things considered, Identity Guard® has an amazing reputation and is lauded for its customer satisfaction, first-class services and good value. Even though no service offers a 100% foolproof protection, Identity Guard® gives you the best chance to safeguard your identity by helping keep hackers from getting hold of your personal information.

Identity Guard®, 8.6 out of 10 based on 196 ratings
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